Tower Leather Policies

OUR STORE POLICIES ARE LISTED BELOW. IF YOU HAVE QUESTIONS REGARDING THESE POLICIES OR ANYTHING ELSE, FEEL FREE TO CONTACT US.

Payments

Payments can be made via Paypal or direct checkout.

 

Please note that if you are buying from outside the US you may be liable to customs/import duties or other taxes when the package reaches your own country. These duties are entirely out of our hands and are your sole responsibility to pay, I can not provide an estimate of these costs as they will vary by country.

Refunds and Exchanges

 

If you are not satisfied with a product you purchased, please contact is and we will do what we can to make it right. Personalized items (e.g. Initials stamped into an item) are not eligible for return unless there is a quality issue or it arrives damaged.

 

If you wish to return an item please contact me prior to returning the item.  Any returns must be approved within 14 days of receipt and must be completely unused. You will be liable for all postage costs for any items which are returned.  No refunds will be issued until the item has been returned and has been inspected for wear or damage.

Shipping

 

Pre-made Goods

Pre-made goods are typically shipped 1 to 3 days after the order is received. If there are delays we will be sure to advise you.

Order-made Goods

Order-made goods typically ship within 1 week of finalizing the order. If it will be any longer than that we will inform you when you can expect your item.

 

Custom Goods

If you order a custom made product we will work with you on the design and advise you the expected completion dates.

 

Insurance

All shipments are insured for the price of the item.

 

International Customs

Any duties and taxes placed on a good shipped outside the US is the sole responsibility of the customer. We have no control over duties and taxes. Please consider this before placing an order. No refund will be made if a package is abandoned in customs.

© 2015 by Tower Group, LLC

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